Troubleshooting
We provide our techs with a wide variety of tools to help get your equipment up and running. They can diagnose day to day glitches and find solutions to unusual problems whether it is on a desktop, laptop or server.

REMOTE DESKTOP HELP
We provide remote support so that you don't need to wait for a tech to arrive. Cut IT costs with a virtually supported office.

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Ticketing System
All networks, large or small, need to have current and up-to-date information kept about the parts that comprise them. Effective IT management needs to know at a glance what hardware, software, operating system level and patch level each and every machine resides at. Should you choose to have this implemented, we can employ a myriad of industry standard applications and tracking schemas to insure YOUR network is completely documented, tracked and managed.

Our customer 'ticketing' system used by many large enterprises to not only register problems and track their progress to solution, but also provide an IT database for inventory tracking of hardware, software and other network appliances and related information. The built in Wiki-like knowledgebase function also provides a useful space for IT managers to record information end-users can easily look up while in the process of seeking solutions to issues.